Wise Owls Day Nursery, Maidenhead

Wise Owls provides outstanding Day Nursery care for 8 weeks to 5 years old

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How do I book a place?

If you would like your child to join our Day Nursery, you must register your child first. There is a certain amount of information we must have in advance to be able to manage our activities, comply with legislation and offer your child the best care and security.

On-line bookings:

It is best to view the nursery first to see if it is for you then you can register on line, choose to register from the menu above and complete the registration procedures. When we receive your completed registration form, we will e-mail you with a confirmation and provide you with your own, unique registration number.

Once you have received your registration number, you will be able to log in on line and then select the booking option you require, following the on-screen instruction, to choose the days. Please do be aware you must have viewed the Nursery before completing your booking. Regrettably we cannot accommodate drop-in visits.

For bookings a deposit and registration fee are payable by BAC payment at the time of making the booking. Once a space is available we will confirm this via email. If you no longer require your place we require 1 full months’ notice in writing for our Day Nursery.

Please note if we have availability you can book extra sessions via our nursery once you have a permanent booking and you are registered. Telephone 07388690250 or 01628620013.

We strongly recommend bringing your child to visit the Nursery and doing the settling in days before your child attends the Nursery, so they familiarise themselves with the setting. If you require more settle in days this is possible for an additional fee. Please book your compulsory visit through our nursery – we are available Monday- Friday 7.45am-6.15pm. We will have to book your settle in times when we have availability within the nursery.




Do you accept childcare vouchers?

Yes, we accept all childcare vouchers. We can provide reference numbers for several, so please contact the office/ nursery and let us know which company you are using. You will also need our Ofsted number.

Please ensure these are set up as a regular payment for the 1st of each month with your reference number eg: John Smith JSmithDNM to tally it up to your invoice. Within your portal you can register your voucher payments you would need to set up for example Sodexo 1st month £243. So we are aware what voucher payments to look out for.

We also accept Tax free Childcare Government payments as detailed above. Please fill these details into the voucher section as above stating the amount.




Do you accept funding sessions 15 hours?

We do this will be deducted from your sessions you would need to attend 2 days or 3 half days for 2 year old funding. 3 year old funding we would require you to do 2 days or 5 half days. You will have these deducted from your fees and receive a new monthly amount once your child joins Snowy Owls and your child is over 3 years of age.

You will see the payment due deducting this when you make a booking. If you wish to have funded only sessions these maybe available dependent on availability however through contacting the office for a request form. We will also charge for consumables.




Do you accept 30 hr funding?

We do but only if your child attends the day nursery 3 – 5 full days per week.




Can I pay Monthly?

All fees are due on the 1st of every month, if you do not make all fee payments before the due date late fees will apply. We charge £5 per week if your payment is late. If this is due to not having the correct payment reference when the client made the payment then the charge will still apply as we have had to spend the time finding your payment.




I’d like to cancel my place. What notice do I need to give?

For our Day Nursery we require 1 months’ notice in writing, for our pre-school term time section we require 1 full term notice in writing. Please send to Jackie in the nursery on maidenhead-dn@wiseowlschildcare.co.uk or the office at info@wiseowlschildcare.co.uk




I would like to change my child’s days they attend nursery, what do I do?

For our Day Nursery we require 1 full months’ notice in writing to change your child’s day.




Do you do term time only spaces?

No, the nursery is too small to accommodate this, we do full days and half days.




Do you do a sibling discount?

We have reduced our prices to support every child and family in our care so we are unable to offer any further discounts and keep our standards high.




I’ve paid my invoice but I still received a reminder by email. Why is this?

Payments sometimes take time to show up in our account, especially voucher payments, and as reminders are sent out automatically they may overlap. We ask you to ignore the reminders if this is the case, or if you have already contacted us to inform us of when the payment will be made. If it has been longer than 10 days since you have sent your payment, and you still receive a reminder please contact us at info@wiseowlschildcare.co.uk as it may be that the payment has been lost and we will need to find out what has happened to it. Please ensure you use the reference for all payments for example John Smith JSmithDNM.

However, if you have not paid it is important that you pay on receipt of the reminder to avoid late payment fees. Confirmation emails for your payment are sent once the invoice has been paid in full. To help this process please ensure all payments are made on time with the correct reference for us to log it. Any issues with payments please ensure you keep us posted.




Do I pay for bank holidays/inset days/sick days?

Yes, all payments are due we charge for 51 weeks of the year for Day Nursery. Please see our terms and conditions for more information and policies. We provide the food, staffing, activities and this is all organised before the day therefore. Our fees are calculated fairly to cover the operational costs and are due.




What meals are provided?

We use a catering company provided by Legacy Leisure for lunch, we provide breakfast and tea. Please look at the menu’s displayed on our website for breakfast, snack, lunch and tea.




If my child isn’t coming today after all, how do I let you know they won’t be attending?

Please contact us as soon as you know your child is not attending a session by contacting the day nursery number on 07388 69 02 50.




What does my child need to bring?

Spare clothes, if your child is over 2 years of age and requires nappies you will need to provide nappies, creams, wipes etc for us to be able to change them. If they are under 2 years of age this is calculated into your fees and we will provide.

If you have not provided nappies etc. We will charge you £3 per day or part there of to provide.

They will need a change of clothes each day just in case you get wet.

They will need appropriate clothing for the day to attend indoor and outdoor activities. In winter they will need coats, gloves and hats. We also ask for wellington boots to be left at nursery. In summer children will need a sun hat, glasses and sun cream. If your child is in the baby room bottles. Any medication such as inhalers etc. please ensure these are handed to the room leader and a form is completed.




How is my child settled into the day nursery?

We have settling in sessions before your child starts so they are used to their surroundings. During this time, you will be asked to fill in a form ‘all about me’ which collects all of their routine, comfort, likes, dislikes and family information to ensure we can offer your child the best possible care. After this we do a 1-hour visit with their parent or carer within the nursery. After this we have a 2-hour session where the child stays at the nursery within our care. So, when your child starts with us they are very familiar with the setting and staff. If you require more settles we may be able to accommodate this for additional fees.




What is provided?

We provide nappies up to Little Owls room (toddlers) we provide breakfast, morning snack, lunch and tea to all day care children. We provide all art, toys and learning equipment as well as a happy caring team to support them.